If my package gets lost, who do I contact?
Track Your Headsets
Simply enter the UPS tracking number you received via your shipment confirmation email (sent to the email address you entered when placing your order), and click the track my order button. Sometimes it may take up to 24 hours from receipt of your email confirmation for the package's tracking number to show up in the UPS system.
You can contact our Customer Service team and we will start a trace with the applicable carrier on your behalf. UPS Standard delivery is 2-7 days.
Claims must be made no later than 60 days after your order was shipped
The wrong product was shipped to me - what do I do?
To arrange a return on the wrong product, please contact our Customer Support Center by email by phone. Please be advised, we can only do exchanges on products we sent in error. For any product ordered incorrectly or if it is not compatible with your telephone, you will have to return the wrong product at your expense and place a new order.
If you are not satisfied then we want to hear from you. Our shipping manager is available to address any shipping concerns.
If you are not satisfied then we want to hear from you. Our Returns Manager is available to address any shipping concerns:
SPECIAL ORDERS POLICY
RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY
REPAIRS & WARRANTY