Home :: Return Policy

Return Policy

  • If a headset product you purchase from us arrives as an out-of-box failure or becomes defective within the first 30 days from the date of purchase we will replace it with a new unit . HEADSETFACTORYDIRECT.COM is an authorized distributor for Plantronics, Jabra / GN Netcom, Sennheiser & VXi Corp and implies no warranty beyond the manufacturer’s stated warranty unless an extended warranty is purchased from us.
  • A product purchased from HEADSETFACTORYDIRECT.COM can be returned for a full credit, less shipping, as long as product is received by HEADSETFACTORYDIRECT.COM up to 45 days from the date of purchase.
  • Customers must obtain a return authorization number and instructions where to ship returns. Contact your sales rep to begin the process or email support@Headsetfactorydirect.com.
  • The customer is responsible for all freight related charges for returned products unless an item is deemed an out of box failure whereas we will arrange a replacement and the return of the defective item.
  • HEADSETFACTORYDIRECT.COM strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection as we are not responsible for lost and/or untraceable returns and return shipping fees.
  • Items must be returned in original packaging with no writing or defacement and be unused , with a copy of packing slip / invoice from HEADSETFACTORYDIRECT.COM, including warranty cards, instruction manuals, and must be complete with all original accessories. Any writing, defacement or missing packaging or accessories can result in the RMA to be refused and sent back to the customer.
  • The return merchandise authorization number (RMA) must be written on the included invoice, packing slip or other documentation.
  • The customer has option to have product replaced or refunded and must request for their preference in writing on the HEADSETFACTORYDIRECT.COM invoice / packing slip / return authorization number that is to be included with returned product.
  • Please allow up to 10 days after product has been received for item to be processed.

  • International Orders are responsible for all associated shipping costs for returns or warranty repair.


If you are not satisfied then we want to hear from you.  Our Returns Manager is available to address any shipping concerns:


  • If and when available, we will gladly place special order of products that are not in our regular inventory.


  • An RMA number is required for all items returned to HEADSETFACTORYDIRECT.COM for repair, warranty repair, trade-in or credit (units purchased within 30 days).
  • Contact your Sales Rep or email support@Headsetfactorydirect.com to request a Return Merchandise Authorization (RMA). For faster service, please be ready to provide customer name, invoice number, serial number and reason for return.
  • Include the RMA form inside the shipping container and reference the RMA number on the outside of the shipping container.
  • Please use outer packaging (shipping container) when sending unit(s) back.
  • Include only those items that are listed on the RMA. If you have other items to send, please contact your Sales Rep for a revised RMA.
  • Shipping charges are non-refundable.
  • Please do not mix repair/trade-in returns with credit returns.